Voicelay’s Cloud Contact Center Solution is built to help businesses deliver fast, efficient, and personalized customer service — all from the cloud.
A cloud contact center is a modern, web-based communication platform that enables your business to manage all customer interactions — voice calls, SMS, WhatsApp, emails, web chat, and social media — through a single system, accessible from anywhere.
At Voicelay, we understand that your customer experience defines your business. Our platform gives your sales and support teams the tools they need to respond quickly, follow up easily, and stay organized — whether they’re working from the office or remotely.
Powerful Features Built for Modern Teams and Seamless Customer Experiences
No bulky telecom equipment or complex setup. All you need is internet access and your team is ready to go.
Track call activity, agent performance, and customer wait times with live dashboards and detailed analytics.
Route calls automatically to the right agent or department using IVR and skill-based routing.
Run outbound calling campaigns efficiently with Voicelay’s built-in auto dialer. Great for sales, reminders, and follow-ups.
Access and store every conversation securely for training, quality assurance, or dispute resolution.
Engage customers on their preferred platform — voice, WhatsApp, SMS, email, or chat — all from one interface.
Connect easily with your existing CRM systems like Zoho, Salesforce, HubSpot, and more for seamless workflows.
Custom views and controls for each role — agents manage calls efficiently, while managers get full visibility and controls.
Give your teams flexibility with a remote-ready solution accessible through browser or mobile.
Join the growing list of businesses upgrading their customer communication with Voicelay’s Cloud Contact Center.
